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Customer Support Policy

Cancellation & Refund Policy for Ustrides.com

This Cancellation & Refund Policy applies to all services provided by Ustrides.com. Please read this policy carefully before making any purchases on our platform.

1. Cancellation Policy:

  • Cancellation requests for services or products on Ustrides.com must be submitted within 10 days from the time of purchase.

  • Cancellation requests can be made by contacting our customer support team at support@ustrides.com.

2. Refund Policy:

  • Refunds will be processed based on the following conditions:

    • Full Refund: If a cancellation request is made within 10 days from the time of purchase.

    • Partial Refund: If a cancellation request is made after 20 days, a partial refund may be considered, subject to the discretion of Ustrides.com.

    • No Refund: No refund will be issued for services or products that have already been delivered or used.

3. Refund Process:

  • Refunds will be processed to the original payment method used during the purchase.

  • Please allow 20 business days for the refund to reflect in your account.

4. Service Disruptions:

  • In the event of service disruptions or unavailability on Ustrides.com, users may be eligible for a refund or credit. This will be assessed on a case-by-case basis.

5. Modification of Services:

  • Ustrides.com reserves the right to modify, suspend, or discontinue any service or product without notice. In such cases, users may be offered alternatives or eligible for a refund.

6. Contact Information:

  • For cancellation requests, refund inquiries, or any other concerns, please contact our customer support team at support@ustrides.com.

7. Changes to Policy:

  • Ustrides.com reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on Ustrides.com.

Last Updated: 1st Jan 2024

By making a purchase on Ustrides.com, you acknowledge and agree to the terms of this Cancellation & Refund Policy. If you do not agree with any part of this policy, please refrain from making purchases on our platform.

Thank you for choosing Ustrides.com.

For any inquiries or clarifications, please contact support@ustrides.com.

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